Terms and conditions
All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions. The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Country Crafty Designs reserves the right to refuse to supply Goods. Information that you provide on this website must be accurate and complete.
The Customer is responsible for providing the correct delivery address at the time of ordering.
For bespoke customised makes 50% non refundable desposit is required or full payment of items. Final invoice to be paid within 7 days of being sent. If no payment made order will be cancelled and deposit will not be returned
If for any reason you decide to cancel you may do so unless work has already begun on your order. If payment has been made via card a refund will be minus card charges.
Cancellation of trade orders is not accepted if work has been begun
Damaged or faulty Goods
If a product arrives damaged faulty please let me know immediately and I will replace it. This guarantee does not cover items that have been misused or abused. Goods should only be returned to Country Crafty Designs after a returns agreement. All returns must be packed correctly and returned to Country Crafty Designs in their original packaging.
Shipping and returns
Item dispatch times are stated at checkout if different in individual descriptions. All items will be sent via royal mail some orders require a signature. Risk of loss and damage of products passes to you on the date when the products are delivered to you or are left with a person or place nominated by you. I make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors.
If for any reason you are not happy with your items and you want to return them, you may do so provided the item is approved for return you must inform me within 7 days of receipt, i will provide you with a returns ref number. You will need to return the item at your own expense, securely packaged with your name and order number inside with the returns ref number. Items must be in original condition and packaging, undamaged and unused. Refund will be minus a 10% fee of returned goods to cover restocking/postage and fees. Orders returned after 14 of receipt days will not be refunded and you will have to arrange collection to get the items back to you. International deliveries none returnable due to timings and delay issues. Items stated handmade to order are none returnable unless faulty. Feather items are handmade to order and are none returnable unless faulty. Custom bespoke made orders are none returnable unless arive faulty or damaged. Trade orders are none returnable unless arrive faulty or damaged. In all instances i must be informed as soon as items are received if damaged or faulty. International buyers are responsible for any import charges that may occur, items returned to sender will not be refunded and the buyer will be required to pay additional shipping costs to get the item back. Tracking information can be provided at buyers request
All items hand made and may vary slightly to the stock pictures. All measurements are approximate and individual screens may show colours slightly different. No two items are exactly the same.
I reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions. If I discover an error in the price of goods ordered, I will inform you as soon as possible (e.g. prior to the goods being despatched ). I will provide you the option of reconfirming your order at the correct price or cancelling it. If i am unable to contact you I will treat the order as cancelled. If you choose to cancel and have already paid for the goods you will receive a full refund.
All sizes are approximate. slight variations in size and colour may occur due to the handmade nature of some of our products. Country Crafty Designs products are for DECORATIVE USE ONLY AND ARE STRICTLY NOT TOYS. DUE TO THE RISK OF CHOKING FROM SMALL PARTS THESE ITEMS ARE NOT SUITABLE FOR CHILDREN.
Where applicable, you may cancel your order in accordance with your rights under the Consumer Contracts
You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. This website contains material which is owned by or licensed to Country Crafty Designs. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
I will take all reasonable precautions to keep the details of your order and payment secure, I cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
I have selected our products on the basis that they will be used for domestic use only.
If you continue to browse and use this website, you are agreeing to comply with the terms and conditions of use.
If you disagree with any part of these terms and conditions, please do not use our website.
The term 'Country Crafty Designs' or 'I' refers to the owner of the website
The term 'you' refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Your use of any information or materials on this website is entirely at your own risk, for which I shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.