For refund you must inform me within 7 days of receipt . You will need to return the item at your own expense. 

Orders returned after 14 days of receipt will not be refunded and you will have to arrange collection to get the items back to you

Refund will be minus a 10% fee of returned goods to cover restocking/postage

Items handmade to order including feather items, items that have been personalised in any way shape or form that is different from the item description and earrings are none returnable and cancelation of these items are not accepted if work has begun . 


-This includes fascinators when a fitting preference has been selected

-Added gem stones

-Specific types of cartridge requested

-Change in feather colour or types

-First class, next day and international delivery costs are none refundable

-Alterations on tweed items

-Fedoras as they are ordered in when purchased 

-Face Covers

-Please ask if you are unsure on any of these